One of those buzz words: cultural competence. Google search
shows over 10 million results.
Ten. Million.
Quite the buzz word!
But what is it; what IS cultural competence.
Historically, as a diversity trainer, I have come to
understand cultural competence as the skills and tools needed to successfully
interact with cultures not my own. It requires an awareness of my own culture
and how others might differ. Skills that seem to be related include:
- Communication
- Conflict
- Leadership
The recommendations for how to make oneself more culturally
competent include things like:
- Learn about yourself.
- Learn about other cultures.
- Take opportunities to engage with diverse groups.
It has often been a checklist; a series of boxes checked as
skills are “taught,” usually in drive-by
professional development.
However, many of those skills are framed within the idea of “understanding” or behavior. There doesn't seem to be a universal measurement of that understanding,
however.
Yes, there are standards of cultural competence that have
been developed by many industries. Their measurement is determined almost
exclusively by behavior.
Consider how one might measure the following mandates
for individuals and organizations (from the National Center
for Cultural Competence):
- value
diversity and similarities among all peoples;
- understand
and effectively respond to cultural differences;
- engage
in cultural self-assessment at the individual and organizational levels;
- make
adaptations to the delivery of services and enabling supports; and
- institutionalize
cultural knowledge.
Most of the skills defined by those standards are considered
“soft skills.” Soft skills are those skills identified as people skills, social
skills, or interpersonal skills. In industries where soft skills are key –
social work and education, for example – it makes sense that these values would
be important.
What is fascinating, then, is that when money gets tight,
cultural competency programs are one of the first things cut. More on that in a later post!
Cultural competence: the skills of knowing the culture of oneself, the culture of others, and being able to successfully interact with others utilizing people skills. This would make one Culturally Competent.
When we look at the
definition of competent we find it means “adequate, not exceptional.”
What we are really looking for, then, is cultural adequacy.
Huh....
Leads to another interesting question.
Cultural Adequacy. Is it enough?
What do you think?
With Respect,
I really look forward to what people might think when they think about cultural competence.
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